Lara Pokies values your feedback and would like to assist you with any questions or concerns you may have regarding our services.
Customer Support Availability
Our customer support team is available 24/7 via live chat and email ticketing system. You can reach us at any time, regardless of the day or night, for assistance with your account-related queries, technical issues, or general inquiries about our platform.
Live Chat Support
To initiate a conversation with one of our support agents, please click on the "Live Chat" button located in the bottom right corner of this page. Our live chat system is available 24 hours a day, 7 days a week. Please note that we cannot guarantee instant responses during peak periods or if you are experiencing connectivity issues.
Email Support
If you prefer to contact us via email, please use our designated support email address. We will respond to your query as soon as possible within our operating hours. Please note that response times may vary depending on the complexity of the issue and the number of inquiries received.
Help Centre Access
Before reaching out to us, we recommend checking our comprehensive Help Centre for answers to frequently asked questions related to various topics such as account management, technical issues, and responsible gaming practices.
Responsible Gambling Assistance
If you or someone you know is struggling with problem gambling, please visit our dedicated Responsible Gaming page where you can find information on self-exclusion options, deposit limits, and access links to external support organizations. Our team of professionals are here to assist you in maintaining a safe and enjoyable gaming experience.
Technical Support
For technical issues related to the platform or any other concerns regarding your account's functionality, please do not hesitate to contact us through live chat or email. We will promptly assist you with troubleshooting and resolving the issue as efficiently as possible.
Complaint or Dispute Guidance
In case of a complaint or dispute related to our services or policies, we encourage you to reach out to our support team via the designated channels above. If your concern cannot be resolved through our usual support process, please contact us so that we may facilitate an escalation procedure with our senior management.
Communication Response Expectations
Please note that response times may vary depending on the nature of the inquiry and our operating hours. We strive to respond to all emails within 24-48 business hours, and live chat responses are typically provided within minutes.
Account-Security Assistance
To ensure the security of your account, please do not share sensitive information such as passwords or payment details via email or live chat with anyone. If you have any questions about account safety or need assistance with securing your profile, our support team is here to guide you through the process.
Mobile and Desktop Support Accessibility
Our platform is designed for seamless access across various devices, including desktop computers, laptops, mobile phones, and tablets. Our support channels are accessible from these devices as well, allowing you to communicate with us at any time using your preferred method.
Please contact our customer service team via the live chat button or email address above if you need assistance with anything else that is not covered in this guide.
